Return Policy

We want you to love your furniture. If something isn't right, here is how returns and exchanges work at Atrani Furniture.

Return window

Standard, in-stock items may be returned within 7 days of delivery or showroom pickup, provided they are unused, in their original condition and (where applicable) in the original packaging.

Custom and made-to-order items

Furniture that is custom-built, made to order, or finished in a fabric, colour or size chosen by you is not eligible for return unless it arrives damaged or defective, since these pieces are crafted specifically for you.

Damaged or defective items

Please inspect your furniture on delivery. If an item arrives damaged or defective, contact us within 48 hours with your order details and photos of the issue, and we will arrange a repair, replacement or refund at no extra cost.

How to request a return

1. Contact us at sales@atrani.pk or 0308-3797000 | 04234556268 with your order details and reason for return.
2. Our team will confirm your item is eligible and arrange collection or a drop-off at the showroom.
3. Once the item is inspected, we will process your refund or exchange.

Refunds

Approved refunds are issued to your original payment method within 7-10 business days of us receiving the returned item. Delivery charges are non-refundable unless the return is due to our error or a damaged/defective item.

Return shipping

For change-of-mind returns, return shipping or collection costs are the customer's responsibility. For damaged, defective or incorrect items, we cover the cost.

Contact us

Questions about a return or exchange? Get in touch and our team will help.